I used to be a passenger on yor flight AA2016 away from Phil. airport on four/9/16 and return flight AA1755 from Atl. airport back again to Phila. on four/10. My ticket was for an aisle seat with wheelchair guidance due to my handicap. About the flight from Phila., I had an aisle seat. The youthful Woman occupying the window seat was so large she couldn’t fasten her seatbelt. She right away fell asleep and began snoring loudly which ongoing for the entire flight. Around the flight back, I had my boarding move was for a regular seat. I attempted to vary seats at the kiosk , since it indicated there were further seats in the main cabin space without having achievement. My son and daughter-in-legislation ended up denied gate passes that can help me get right down to the plane as well as the ticket agent was genuinely uncomfortable. I made an effort to enhance for the boarding desk, then younger male indicated my ticketwas for handicap in his Computer system, he mentioned the cabin seats were offered and tried to upgrade me but devoid of accomplishment. Once i bought back into Phila., I waited almost forty minutes to get from your plane to baggage. This was quite possibly the most humiliating and demeaning practical experience I've ever experienced. When the wheelchair finally arrived, the lady commenced complaining about being forced to press me. She couldn’t receive the wheelchair up the elevation.
We have been very frustrated aiming to learn about our benefit miles. Account numbers BBB88568 and 18NH898. We had been scheduled to fly to India March 2012 and all flights to India were being canceled. We have to know our miles position and if any miles have been canceled we need them reinstated.
I scheduled our family members trip to Cancun through Orbitz (there have been five of us). When sitting in the gate in Pittsburgh, PA I made a decision to solution the desk to inquire about upgrading my wife And that i to top quality. I used to be shocked to learn that “my ticket” disallowed me to upgrade, and wasn’t given a explanation and was instructed whatever price I had been ready to pay I couldn’t improve. What was shocking is that there wound up becoming 6 unused first class seats obtainable. Same issue occurred on the way again from Cancun to Pittsburgh. Straight by way of flight the two ways with only two seats in top quality getting used on the way again.
We also are sorry which you were not pleased with the complimentary voucher that we supplied. Even so, the voucher was meant to Express goodwill and to create amends in a way for that insufficient service you noted. It represents an volume we think to get fair and sensible.
I am able to inform you this, unless There exists some type of compensation coming from A.A., I won't ever, ever, ever set foot on an American Airlines flight all over again ! There are actually way too a number of other airlines that could keep on timetable.
I am emailing this remark to you personally to make sure that AA could better have the capacity to encourage workers being far more courteous when matters go Incorrect.Shopper service could make such a big difference for people using your service.
Our friend had now skipped her entire change at function and we were very upset. Her cellular phone was working low as we experienced put in the whole afternoon within the phone along with her along with the airlines checking in on our son. She was instructed to wait, so she did.
For starters, huge many thanks and shout pop over here out for your Cust Svc rep Laura. She's very friendly and was in a position to address my difficulty immediately. It is best to really feel very fortuitous to get her being an personnel.
My spouse and I were being booked for honeymoon to NYC on Nov nine, 2015. Document locator: VDEURG. Over the day we were to leave, Our flight #4378 was cancelled resulting from no crew. We were booked for later flight #5738, costing us a 50 percent day of getaway. The 2nd flight was then cancelled because of servicing problem. Several solutions ended up presented but practically nothing that might get us to NYC n the ninth. We experienced garanteed reservations at Hampton Inn, Times Sq. at $317 a night which were non-refundable as it absolutely was fewer than 24 hours. We ere presented a flight to Dallas that may get us outside of Pensacola late but only if we drove an hour away to Fort Walton Seashore airport. We took it, got in late executive luxury jets charter Seattle and remaining just after four several hours slumber the following day. That cost us yet another $177.00 in lodge charges. My husband’s baggage never ever arrived in Dallas as we have been promised it might- mine took above one hour to find because it was not to the carousel with the remainder of the flights luggage, We obtained into NYC every day immediately after our honeymoon was to get started on, with a great deal of pressure and cost.
I’ve been bouncing close to given that 9am this morning from Roatan Honduras to Miami by having an sudden hold off there with flight from Miami to Charlotte nc to start with they said plane was to scorching , then after we were being allowed to board they stated they had far too much gas and experienced to dump 10,000 lbs soon after 45 min they resolved not to do that , we were being delayed on take off, on our arrival to Charlotte we needed to rush to gate , my wife is handicapped along with the attendant had to run pushing her to gate to realize that our future flight was delayed two one/two hrs .
American Airlines has the worst buyer service of all airlines I've Utilized in my 63 several years. My wife’s anniversary earrings were stolen away from her suitcase on June twenty, 2013 and Customer service has REFUSED to Call us again right after reporting the thief the day it happened.
We will never fly American Airlines ever all over again, and neither will my relatives and buddies. they may drop a LOT greater than the $863 he stated.
Once i arrived in Newark, AA informed me the ticket agent had failed to “scan” my bag, and Consequently, even at 7:00 p.m., they view website could not prepare for my bag to get on A different flight to Newark that evening.
I would like an address to mail a letter to American Airlines Customer Service, And that i hope you will reply with this particular address.